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Executive Technology Leadership

If you're hiring me purely as a technologist, you're only getting half of me.

Where I excel is in leadership and organization. I take complex, high-pressure technology environments and create order, clarity, and direction. Teams get aligned, delivery becomes predictable, and platforms stop being a liability and start enabling growth.

~$7.5B
Revenue Supported
~$225M
Budget Managed
250+
Person Orgs Built
5
Acquisitions
Jim Glass

Nobody knows exactly where AI lands

I've been through enough technology cycles to know that the organizations who win are the ones who are ready — not the ones who moved first. How do you get ready? That's what I do.

Making organizations ready is how I've spent my career — modernizing platforms, building operating discipline, and leading teams through disruption. Right now, I'm deep in AI: deploying it, testing it, learning what actually works in production versus what just demos well.

I don't work alone. Every engagement is backed by a curated network of specialists across architecture, cloud, security, and delivery — scaled to the engagement, not billed by the body.

T-Mobile
Virgin Mobile
Capgemini
Rexel
Sprint
Prudential
OneWeb
EarthLink
T-Mobile
Virgin Mobile
Capgemini
Rexel
Sprint
Prudential
OneWeb
EarthLink

Four ways to engage — all starting with a conversation

Results across telecom, consulting, industrial distribution, and financial services

Unified all banners under a single enterprise platform for the first time in company history — reducing operating costs ~30%, rationalizing the vendor landscape, and transforming the engineering organization into a strategic growth engine.

Stepped in as the first engineering leader at a nearshore delivery organization serving enterprise, government, and national intelligence clients — an organization ultimately acquired by a global consulting firm to strengthen its U.S. delivery capabilities.

Delivered four rapid-country launches — Chile, Colombia, Mexico, Peru — standing up full customer, billing, and service platforms under aggressive timelines. Helped secure $170M+ in PE/strategic investment.

Deployed production AI early (IBM Watson, 81% automated customer resolution) and drove a 32% increase in mobile data traffic through network optimization across international telecom operations.

Reduced production incidents ~40% through operating discipline, release controls, and observability standards. Achieved 95% engineering retention through rapid transformation.

The career arc

My career started in operations and people leadership at Prudential Financial, where I built the discipline of running large-scale service organizations and drove $14M+ in annual savings through operational reengineering.

From there, I moved into telecom — selected for the deal team of a $440M wireless joint venture, where I conceived and built the OSS/BSS platform from the ground up. I launched the operation and managed it through the company's acquisition by Virgin Mobile USA — where I took over technology delivery across all prepaid brands as the portfolio consolidated through Sprint.

Virgin Mobile tapped me to build their Latin American technology operation — a recognition of everything I'd delivered to that point, and a chance to do it at scale in a new market. T-Mobile later brought me in during their acquisition of Sprint — not just for connective tissue across platforms and teams, but because I'd been in the room for every phase of that consolidation cycle.

After telecom, I brought that operating discipline into global consulting — building and leading delivery organizations through an acquisition by Capgemini. Most recently, I led enterprise technology transformation at Rexel USA — unifying a highly distributed operating model, starting with CRM, under a single platform for the first time.

The thread across all of it: walking into complexity and creating order.

Every engagement starts with a conversation.

jim@mountdigital.tech  ·  LinkedIn

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